If you would like to return your order, please contact us at hello@myvirella.com within 15 days of receiving your item. Your item must be in its original condition and packaging to be eligible. To learn more about whether you are eligible to request a refund, please refer to our Return & Refund Policy.
How long does shipping take?
All orders are processed within 1–3 business days after receiving payment confirmation.
Processing time for custom products typically take 3–5 business days before shipment. Delivery times vary depending on your country:
United States & Canada: 7–20 business days
Europe: 7–20 business days
Australia & New Zealand: 7–20 business days
Other international locations: 7–25 business days
Please note: Delivery times are estimates and can be affected by customs clearance or other shipping delays outside our control.
Can I modify or cancel my order after placing it?
Because some of our products involve customization and engraving, we can only accept modifications or cancellations if you contact us within 12 hours of placing your order. After this window, your order may already be in production or processing, and we cannot make changes.
Do you ship internationally?
Yes, we offer worldwide shipping. However, please note that a few countries may not be listed or available at checkout due to shipping restrictions.
Why does shipping take longer to some countries?
Shipping times can vary due to factors like customs processing, local postal services, or location-specific logistics. While we work with reliable carriers, certain regions may experience longer delivery windows.
Can I track my order?
Yes, all orders come with a tracking number. Once your order has been shipped, you’ll receive an email with your tracking information so you can follow your package every step of the way. Use this number to track your package on the carrier’s website.
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